Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes:

• Account information (name, email, company)
• Call transcripts and summaries (processed in real-time)
• Usage data and analytics
• Communications with our team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Develop new features and services

3. Data Security

We take the security of your data seriously. Closeway is SOC 2 compliant and uses industry-standard encryption to protect your information. We never store audio recordings of your calls—only AI-generated summaries and insights.

4. Data Sharing

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our services, subject to confidentiality agreements.

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications